Privacy Policy

Scope and Who This Policy Applies To

This Privacy Policy explains how iSpring handles personal information when you visit ispringco.com, the informational site covering our Water Filters, Water Systems, Reverse Osmosis, and Water Softener lines. It applies to homeowners researching whole-house filtration, under-sink reverse osmosis, or softening solutions, and to commercial buyers, retail partners, and dealer-network members who browse the site. The policy covers information handled through the website itself — pages, forms, downloads, and correspondence — not the practices of marketplaces such as The Home Depot, Amazon, or Lowe’s, which publish their own policies. Using the site means you acknowledge the practices described here. Nothing here changes the terms of any product warranty or retailer purchase.

Information Visitors Provide Directly

You share information with iSpring when you choose to. Typical entries include a name, email address, delivery or service address, and phone number when you request product documentation, ask which system fits your plumbing, or follow up on an installation question. Dealers and commercial buyers often add company details, project scope, and notes about the water source so an enquiry reaches the right person. When you describe conditions such as hard water, well water, sediment, chlorine taste, or odor, that context helps narrow the recommendation — but you decide how much detail to include. Please do not send payment card details through a general enquiry.

Information Collected Automatically

Each time a page loads on ispringco.com, technical details are recorded without any form being submitted. These typically include an IP address, browser type and version, device type, operating system, referring page, the specific pages viewed, and the date and time of each request. Approximate location derived from the IP address may be stored at city or regional level, never a street address. This information shows which guides readers actually use — a whole-house sediment review, an under-sink reverse osmosis diagram, a softener sizing page — and helps us fix broken links and slow pages. It is not used to draw conclusions about your household’s health or finances.

Cookies and Similar Technologies

Cookies are small text files stored on your device so the site can remember a setting between visits. iSpring uses them to keep pages working — for example, remembering a regional or display preference — and, where you allow it, to measure which content is useful. Related technologies such as local storage and small tracking pixels can serve the same purposes. Session cookies disappear when you close the browser; persistent cookies remain until their expiry date or until you delete them. Every major browser lets you block or remove cookies, though blocking essential ones can affect how the site behaves. Choices about measurement cookies are explained further down this page.

Analytics and Site-Performance Measurement

We measure how the site performs so that a homeowner comparing an under-sink reverse osmosis system with a whole-house sediment filter can find clear answers quickly. Analytics records aggregated signals: which pages are visited, how long a visit lasts, which links are followed, and which devices or browsers are used. Load times and error reports show us where a page breaks down or where a diagram fails to load. This information is used in aggregate to prioritize content and fix problems, not to identify individual visitors. Where consent controls are available, measurement runs only after you allow it. Declining still leaves every informational page fully readable.

Purposes for Using Information

iSpring uses the information described here for specific, practical purposes. Directly provided details are used to answer questions about system fit, send documentation you requested, and follow up on a technical enquiry about installation, sediment levels, or remineralization stages. Automatically collected data keeps the site secure, diagnoses errors, and guides content planning. Dealer and commercial enquiries are routed to the appropriate partner support so a project scope is not lost between messages. Correspondence may be retained as a record of the guidance given about a whole-house, reverse osmosis, or softening solution. We do not use your information for purposes beyond the site, products, and support described above.

Legal Bases Where Applicable

In regions that require a stated legal basis, iSpring relies on recognized grounds depending on the activity. Responding to a request you initiated, such as documentation or a compatibility question, rests on steps taken at your request or on our legitimate interest in supporting people who own or are evaluating our systems. Operating and securing the website also rests on legitimate interest. Measurement and other non-essential cookies rely on consent, which you can give or withhold through the site’s controls. Meeting legal obligations covers records we are required to keep. Wherever consent is the basis, refusing it does not block access to the informational content on this site.

Service Providers and Limited Information Sharing

iSpring works with service providers that host the website, deliver email, measure performance, and support dealer or commercial enquiries. Each receives only what it needs to perform its task — an email service receives an address and message content, a hosting provider stores server logs, a measurement tool receives pseudonymous activity data. Providers are expected to protect what they receive and not use it for their own marketing. We do not sell visitor information. Sharing beyond these operational needs happens only where required by law, to protect the rights and safety of iSpring or its users, or as part of a business transaction subject to equivalent protections afterward.

External Product Links and Third-Party Websites

Pages on ispringco.com link outward to retailers such as The Home Depot, Amazon, and Lowe’s, to independent reviewers and video testers, and to partner sites in the dealer network. Those destinations operate under their own privacy policies, and following a link sends you into their terms rather than ours. We cannot control what a marketplace records after you arrive, how it handles an order or warranty registration, or what a review site collects when you post a video test result. Before sharing personal information on any linked page, check its privacy statement. This policy covers information handled on ispringco.com and in direct correspondence with iSpring.

Data Retention

iSpring keeps information only as long as it serves the purpose it was collected for. Technical server logs are held for the short periods used in security review and troubleshooting, then deleted or rolled into aggregates. Enquiries about system fit, installation, or water conditions are retained while the conversation remains active and for a reasonable period afterward, so earlier advice is still available when a follow-up arrives months later. Measurement data is stored in aggregated form that does not identify individual visitors. Once retention no longer has a justification, records are deleted or anonymized. You can ask about the status of your own correspondence through the enquiry route described at the end of this page.

Security Practices and Limitations

We take practical steps to protect visitor information: encryption in transit across the site, access restricted to staff and providers who need it to do their work, and regular review of the tools connected to ispringco.com. These measures lower risk; they do not eliminate it. No method of transmission or storage is completely secure, and no website can guarantee that a determined attacker will never succeed. Keep your own defenses in place — use a strong, unique password on any account you hold, treat unexpected requests for personal details with suspicion, and tell us if anything on this site looks wrong. Reports of suspicious activity are reviewed.

International Processing Where Applicable

iSpring serves homeowners and commercial buyers in different countries, and the providers that host the site or deliver messages may operate in more than one region. As a result, information you provide, or that is collected automatically, may be processed in a country other than your own, where privacy requirements may differ from those you are used to. Where a transfer crosses borders, providers are expected to apply protections consistent with the requirements governing that transfer. If you live in a region with specific rights about cross-border processing, raise the question through the privacy enquiry route at the end of this page and describe what you would like to know.

Children and Age Restrictions

The content on ispringco.com is written for adults making decisions about household water treatment — whole-house filtration, reverse osmosis drinking systems, and softeners. The site is not directed at children, and we do not knowingly collect personal information from anyone below the age at which they can consent in their region. If you believe a child has submitted personal information through this site, tell us using the enquiry route below and we will take appropriate steps to remove it. Parents and guardians planning a household water project should complete forms and correspondence themselves rather than on a child’s behalf.

Visitor Privacy Choices and Regional Rights

Depending on where you live, you may have rights over the information iSpring holds about you. Rights vary by region, and they commonly include:

Some requests may be declined where an exception applies, such as a legal record-keeping requirement. To start, use the privacy enquiry route at the end of this page and say which right you are exercising. We may need to confirm your identity before acting.

Browser Signals and Cookie Controls

Your browser gives you direct control over cookies. Settings let you block third-party cookies, delete stored cookies, or clear site data whenever you close the browser, and each major browser documents these options in its help section. Some browsers also send signals that request reduced tracking; where a legally recognized signal applies, we treat it as a valid choice for non-essential cookies. Refusing measurement cookies does not stop you from reading any guide on reverse osmosis, softeners, or whole-house filtration. If a consent control appears on this site, use it to set your preference, and revisit it whenever your choice changes.

Changes to This Policy

This policy is updated when the site, the tools behind it, or the applicable legal requirements change. A new version appears on this page with a revised effective date, so the statement you are reading always reflects current practice. Material changes — such as adding a category of measurement tool or changing how dealer enquiries are handled — are explained in the text rather than left implied. We encourage checking this page occasionally, especially before submitting new information. Practices described in an older version do not continue by default; the version posted here governs. Small wording edits that only clarify existing practice may be made without a separate notice.

How to Make a Privacy Enquiry

To ask about the personal information iSpring holds, use a contact route published on ispringco.com rather than a channel described in this policy. The site’s contact or support page carries the current options, and those listings are maintained by us. This policy deliberately does not list an email address, phone number, or mailing address: a detail printed here but monitored nowhere else would send your enquiry nowhere. When you write, say what you are asking about — a documentation request, a dealer enquiry, or an access request — and do not include payment card details or account passwords. Enquiries are reviewed, and identity may be confirmed before action is taken.